TERMS OF SERVICE
Last Updated: 10-01-2026
OVERVIEW
This website is operated by Kocohen Wholesale LLC. Throughout the site, the terms “KOCOHEN,” “we,” “us,” and “our” refer to Kocohen Wholesale LLC.
Kocohen Wholesale LLC offers this website, including all information, tools, products, and services available through this site (collectively, the “Service”), to you, the user, conditioned upon your acceptance of these Terms of Service and all other policies and notices referenced herein.
By visiting our website and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.
These Terms apply to all users of the website, including browsers, customers, vendors, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree with these Terms, you should not access the website or use the Service.
Any new features, products, or tools added to the store will also be subject to these Terms.
Our store is hosted by Shopify Inc., which provides the ecommerce platform that enables us to offer and sell our products and Services to you.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are the age of majority and have given any legally required consent for your minor dependents to use this website.
You may not use our products or Service for any illegal or unauthorized purpose, nor may you violate any applicable laws through your use of the Service, including intellectual property and copyright laws.
You must not transmit viruses, malware, worms, or other destructive code.
A material breach of these Terms may result in termination or restriction of your access to the Service.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse or limit service, orders, or access to the website where reasonably necessary, including in cases of suspected fraud, abuse, violation of these Terms, unauthorized resale, or other unlawful activity, subject to applicable law.
You agree not to reproduce, duplicate, copy, sell, resell, exploit, or otherwise use any portion of the Service, access to the Service, or website content for commercial purposes without our express written permission.
The headings used in these Terms are included for convenience and do not limit or otherwise affect these Terms.
SECTION 3 — ACCURACY OF INFORMATION
We make reasonable efforts to ensure that information presented on our website is accurate and current. However, information may occasionally contain errors, inaccuracies, or omissions.
Information provided on this website is for general informational purposes and should not be relied upon where professional advice or other authoritative information would be appropriate.
We reserve the right to modify website content at any time, subject to applicable law.
SECTION 4 — PRODUCTS, PRICES AND AVAILABILITY
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue products or Services, subject to applicable law.
Certain products may be available exclusively online and may have limited quantities.
Products are subject to our Return & Refund Policy, available at:
[LINK TO RETURN & REFUND POLICY]
We make reasonable efforts to display product colors, packaging, images, and other visual characteristics accurately. However, colors and appearance may vary depending on your device, screen settings, lighting, and other factors.
We reserve the right to limit quantities purchased by an individual, household, account, or order where reasonably necessary, including to prevent unauthorized resale, fraud, or abuse.
Product descriptions, packaging, pricing, availability, and other product information may change from time to time.
SECTION 5 — PERSONAL CARE PRODUCTS AND PRODUCT USE
KOCOHEN products are personal-care products intended to be used in accordance with the directions and warnings provided with the product.
Unless otherwise stated, our topical personal-care products are intended for external use only.
Please review product ingredients and instructions before use, particularly if you have known allergies, sensitivities, or other concerns regarding cosmetic or personal-care ingredients.
Individual experiences and results may vary.
If irritation, discomfort, or an unexpected reaction occurs, discontinue use and seek appropriate professional guidance when necessary.
Information provided through the KOCOHEN website, social media accounts, product descriptions, marketing materials, customer communications, or other channels is provided for general informational purposes. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition and is not a substitute for professional medical advice, diagnosis, or treatment.
If you have questions regarding whether a product is appropriate for you, consult an appropriate healthcare professional.
Nothing in these Terms excludes or limits any warranties, protections, or rights that cannot legally be excluded or limited under applicable law.
SECTION 6 — ORDERS, BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel an order where permitted by applicable law, including where we reasonably suspect fraud, unauthorized resale, pricing or technical errors, misuse of promotional offers, or violation of these Terms.
Restrictions may include orders placed through the same customer account, payment method, billing address, shipping address, or household.
If we modify or cancel an order after it has been submitted, we will make reasonable efforts to notify you using the contact information provided with the order.
You agree to provide current, complete, and accurate purchase, billing, shipping, and account information.
You agree to promptly update information necessary for us to complete transactions and communicate with you.
Payment processing may be provided through Shopify and/or third-party payment providers. Your use of those payment services may also be subject to the applicable provider's terms and privacy practices.
SECTION 7 — SHIPPING, RETURNS AND REFUNDS
Purchases made through our website are subject to our separate Shipping Policy and Return & Refund Policy, which are incorporated into these Terms by reference.
Shipping Policy:
[LINK TO SHIPPING POLICY]
Return & Refund Policy:
[LINK TO RETURN & REFUND POLICY]
If there is a conflict between these Terms and a specific provision of our Return & Refund Policy or Shipping Policy regarding a return, refund, or shipment, the applicable policy will govern that issue, subject to applicable law.
SECTION 8 — PROMOTIONS AND DISCOUNT CODES
From time to time, KOCOHEN may offer promotional discounts, promotional codes, gifts with purchase, special offers, or other promotions.
Promotions may be subject to additional terms, eligibility requirements, expiration dates, product exclusions, minimum purchase requirements, or other restrictions disclosed with the promotion.
Unless otherwise stated, promotional offers:
● Have no cash value;
● Cannot be redeemed for cash;
● May not be combined with other promotions;
● May be limited to one use per customer, household, or order; and
● May be modified or discontinued where permitted by law.
We reserve the right to refuse or cancel a promotional discount when we reasonably determine that it resulted from fraud, abuse, unauthorized distribution, technical error, or violation of the applicable promotional terms.
Sweepstakes, contests, and giveaways may be governed by separate official rules.
SECTION 9 — INTELLECTUAL PROPERTY
The KOCOHEN website and its content, including the KOCOHEN name, Smoothcito name, logos, product names, product packaging, trade dress, slogans, graphics, illustrations, photographs, videos, designs, text, website copy, and other original content, are owned by or licensed to Kocohen Wholesale LLC and may be protected by applicable copyright, trademark, trade dress, and other intellectual property laws.
Nothing on this website grants you any license or right to use KOCOHEN's intellectual property except for your personal, non-commercial use of the website in accordance with these Terms.
You may not reproduce, copy, modify, distribute, publish, display, sell, create derivative works from, or commercially exploit our intellectual property without prior written authorization from Kocohen Wholesale LLC, except where permitted by applicable law.
Third-party names, trademarks, and other intellectual property appearing on the website remain the property of their respective owners.
SECTION 10 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to third-party tools, applications, integrations, or services that we do not control.
Your use of third-party tools and services may be subject to separate terms and privacy policies established by those third parties.
To the extent permitted by law, KOCOHEN is not responsible for third-party services, websites, or tools that are not controlled by us.
We may introduce new features, tools, or services in the future. Unless otherwise stated, those features will also be subject to these Terms.
SECTION 11 — THIRD-PARTY LINKS
Our website may contain links to websites, products, content, or services operated by third parties.
A link does not necessarily constitute our endorsement of the third party or its products or services.
KOCOHEN is not responsible for the content, accuracy, privacy practices, security, products, or services of third-party websites that we do not control.
We encourage you to review the applicable terms and privacy policies before engaging in transactions with third-party websites.
SECTION 12 — USER CONTENT, REVIEWS AND FEEDBACK
If you submit a product review, comment, photograph, feedback, suggestion, or other content to us (“User Content”), you represent that you have the right to submit that content and that your submission does not violate applicable law or the rights of another person.
Your User Content must not contain unlawful, defamatory, threatening, obscene, fraudulent, infringing, or malicious material.
By submitting User Content directly to KOCOHEN or through functionality specifically provided for reviews, comments, or similar submissions, you grant KOCOHEN a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that User Content for legitimate business purposes, including operating and promoting our business, subject to applicable law.
We may moderate or remove User Content where permitted by law and reasonably necessary to enforce these Terms or maintain our website.
You remain responsible for the content you submit.
SECTION 13 — PERSONAL INFORMATION AND PRIVACY
Your submission and our handling of personal information through the website are governed by our Privacy Policy.
Please review our Privacy Policy here:
[LINK TO PRIVACY POLICY]
Our Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with the KOCOHEN website and Services.
SECTION 14 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery estimates, or availability.
Where permitted by applicable law, we reserve the right to correct errors or inaccuracies and update information.
If an error materially affects an order you have already placed, we may contact you regarding available options, including cancellation and refund where appropriate or legally required.
SECTION 15 — PROHIBITED USES
You may not use the website or Service:
● For an unlawful purpose;
● To solicit or encourage unlawful acts;
● To violate applicable laws or regulations;
● To infringe our intellectual property rights or those of others;
● To submit false, fraudulent, or misleading information;
● To transmit viruses, malware, or malicious code;
● To collect or track personal information of others unlawfully;
● To spam, phish, scrape, crawl, or otherwise interfere with the website except as permitted by law;
● To circumvent website security features;
● To impersonate another person or misrepresent your identity;
● To engage in fraudulent purchasing or payment activity; or
● To otherwise interfere with the proper operation or security of the Service.
We may restrict or terminate access to the Service for violations of this section, subject to applicable law.
SECTION 16 — DISCLAIMER OF WARRANTIES
We strive to provide a reliable website and high-quality products. However, except for warranties expressly provided by KOCOHEN and rights that cannot legally be excluded, we do not guarantee that access to the website will always be uninterrupted, secure, timely, or error-free.
The website and Service are provided on an “as available” basis to the maximum extent permitted by applicable law.
Nothing in these Terms excludes or limits any warranty, guarantee, consumer protection, or other right that cannot lawfully be excluded or limited.
SECTION 17 — LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Kocohen Wholesale LLC and its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from or relating to your use of the Service or products purchased through the Service where such damages may lawfully be excluded.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Your rights may vary depending on your jurisdiction.
SECTION 18 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Kocohen Wholesale LLC and its affiliates, officers, directors, employees, agents, contractors, licensors, service providers, and suppliers from third-party claims arising from your material breach of these Terms, violation of applicable law, or infringement of another person's rights.
SECTION 19 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or severed where necessary.
The remaining provisions will remain valid and enforceable.
SECTION 20 — TERMINATION
These Terms remain effective while you access or use the Service.
You may stop using the Service at any time.
We may suspend or terminate access to the Service where reasonably necessary because of a material violation of these Terms, fraud, unlawful activity, security concerns, or other misuse of the Service, subject to applicable law.
Any provisions that by their nature should survive termination—including intellectual property, limitations of liability, indemnification, and governing law—will survive termination.
SECTION 21 — ENTIRE AGREEMENT
These Terms, together with the policies and other terms expressly incorporated by reference, constitute the agreement between you and KOCOHEN regarding your use of the Service.
Our failure to exercise or enforce a right or provision under these Terms does not constitute a waiver of that right or provision.
SECTION 22 — GOVERNING LAW
These Terms and any separate agreements through which we provide Services will be governed by and construed in accordance with the laws of the State of Florida and applicable federal laws of the United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Nothing in this section limits any consumer rights that cannot legally be waived or restricted.
SECTION 23 — CHANGES TO THESE TERMS
You can review the current version of these Terms at any time on this page.
We may update these Terms from time to time to reflect changes in our business, products, Services, legal requirements, or practices.
When we make changes, we will update the “Last Updated” date at the top of this page.
Your continued use of the Service following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
SECTION 24 — CONTACT INFORMATION
Questions about these Terms of Service can be sent to:
Kocohen Wholesale LLC / KOCOHEN
Email: customerservice@kocohen.com
Website: www.kocohen.com
Phone: 305-301-5898
Business Address: Hialeah, Florida, 33015
For customer service inquiries regarding an order, please include your order number when contacting us.
© KOCOHEN. All rights reserved.