Privacy Policy
Last Updated: 10-01-2026
KOCOHEN (“KOCOHEN,” “we,” “us,” or “our”) respects your privacy and is committed to being transparent about how we collect, use, and share your personal information.
This Privacy Policy describes how we handle personal information when you visit [www.kocohen.com], make a purchase, communicate with us, subscribe to our marketing communications, or otherwise interact with KOCOHEN.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with KOCOHEN, we may collect the following categories of information.
Information You Provide to Us
When you place an order, create an account, contact us, sign up for marketing communications, participate in a promotion, or otherwise interact with us, you may provide information such as:
● Name
● Email address
● Phone number
● Billing address
● Shipping address
● Order and purchase information
● Account information
● Customer service communications
● Reviews, survey responses, or other information you choose to provide
Payment Information
Payments are processed through third-party payment providers.
KOCOHEN may receive limited information about your transaction, such as payment status, payment method type, and transaction details. Full payment card information may be collected and processed directly by our payment providers rather than stored by KOCOHEN.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
● IP address
● Browser type
● Device type
● Operating system
● Pages viewed
● Links clicked
● Referring website
● Approximate location derived from your IP address
● Date and time of visits
● Shopping and browsing activity
● Cookie and similar technology identifiers
We may collect this information using cookies, pixels, tags, analytics tools, and similar technologies.
2. How We Use Your Information
We may use personal information to:
● Process and fulfill orders
● Process payments
● Provide shipping and delivery updates
● Manage returns and refunds
● Communicate with you about your orders
● Respond to customer service requests
● Maintain and improve our website
● Understand how customers use our website
● Personalize your shopping experience
● Prevent fraud and protect the security of our website
● Maintain business and transaction records
● Send marketing emails or text messages when permitted
● Measure the effectiveness of our marketing and advertising
● Show or measure advertising on third-party platforms
● Comply with legal and regulatory requirements
● Protect the rights, property, and safety of KOCOHEN, our customers, and others
3. Cookies and Similar Technologies
KOCOHEN and our service providers may use cookies and similar technologies to operate our website, remember your preferences, understand website traffic and performance, and support advertising and marketing.
These technologies may include cookies, pixels, tags, and similar identifiers.
Depending on the technologies used on our website and applicable law, you may have options to manage certain cookies or advertising technologies through your browser, our website's cookie settings, or other available privacy controls.
Disabling certain cookies may affect the functionality of our website.
4. Advertising and Analytics
We may use third-party analytics and advertising services to better understand how visitors interact with our website and to measure or deliver advertising.
These providers may collect information about your device, browsing activity, interactions with our website, and interactions with advertisements.
Depending on the services KOCOHEN uses, these providers may include platforms such as Google, Meta, TikTok, Pinterest, or similar advertising and analytics providers.
We will update this Privacy Policy as necessary to accurately reflect the services and technologies we use.
5. How We Share Information
We may share personal information with companies that help us operate our business, including:
● Ecommerce and website providers
● Payment processors
● Shipping and fulfillment providers
● Customer service providers
● Email and SMS marketing providers
● Analytics providers
● Advertising and marketing platforms
● Fraud prevention and security providers
● Professional advisors, including accountants, attorneys, and consultants
These companies may receive information necessary to perform services for KOCOHEN.
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or the rights of others, investigate fraud or security concerns, or enforce our agreements.
If KOCOHEN is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.
6. Sale or Sharing of Personal Information
KOCOHEN does not sell personal information for money in the ordinary meaning of the word.
However, certain privacy laws may define “sale,” “sharing,” or “targeted advertising” broadly enough to include some uses of cookies, pixels, or advertising technologies.
Where required by applicable law, we will provide eligible consumers with the ability to opt out of qualifying sales, sharing, or targeted advertising.
7. Email and SMS Marketing
If you subscribe to KOCOHEN marketing emails, you can unsubscribe at any time by using the unsubscribe link included in our marketing emails.
If you opt in to receive marketing text messages, you may opt out by following the instructions provided in those messages, such as replying STOP, where applicable.
Transactional communications relating to your purchases, account, shipping, or customer service may continue even if you opt out of marketing communications.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
10. Your Privacy Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information under applicable privacy laws.
These may include the right to:
● Request access to certain personal information
● Request correction of inaccurate information
● Request deletion of certain information
● Obtain a copy of certain information
● Opt out of certain uses of personal information for targeted advertising
● Opt out of certain sales or sharing of personal information
● Withdraw consent where processing is based on consent
These rights vary by jurisdiction and may be subject to exceptions.
To submit a privacy request, contact us at:
customerservice@kocohen.com
We may need to verify your identity before processing certain requests.
11. Children's Privacy
KOCOHEN's website and products are intended for a general audience and are not directed to children under the age of 13.
We do not knowingly collect personal information online from children under 13. If we learn that we have collected personal information from a child under 13 in circumstances requiring parental consent, we will take appropriate steps to delete it.
If you believe a child has provided personal information to us, please contact us at customerservice@kocohen.com
12. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
KOCOHEN is not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing them with personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this page.
If required by applicable law, we will provide additional notice regarding material changes.
14. Contact Us
If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us:
KOCOHEN
Email: customerservice@kocohen.com
Website: www.kocohen.com
Mailing Address: Hialeah, Florida, 33015.
© KOCOHEN. All rights reserved.